FAQ's
No, we do not accept insurance for our services. As a concierge mobile phlebotomy service, we operate on a direct-pay basis. This means that we do not bill insurance companies or process claims. Instead, we offer transparent pricing with one flat rate depending on the service you choose. Our goal is to provide convenience and transparency without any hidden fees or complicated insurance processes.
Certain medical conditions or medications can increase the risk of bleeding or bruising. It is important to inform the healthcare professional about any medical conditions, medications, or blood-thinning agents you are taking, as this can help them take necessary precautions.
It is rare to develop an allergic reaction to the needle or blood collection tubes. However, if you have a known allergy to latex or certain chemicals, inform the healthcare professional beforehand to ensure they use alternative materials.
The most common risks include pain or discomfort at the site of the needle insertion, bruising, bleeding, or infection. These risks are generally minor and temporary
Yes, getting blood drawn is generally safe. However, like any medical procedure, there are certain risks involved. It is essential to follow proper protocols and ensure that a trained healthcare professional performs the procedure.
If the phlebotomist encounters difficulties in obtaining the blood due to a hard stick or if the patient is dehydrated, we will not charge you for the service. We understand that these situations can occur, and we will reschedule the appointment to ensure the blood can be successfully obtained on another day.
Unfortunately, once the blood is obtained, we do not offer refunds. However, we strive to provide the best service possible, and if there are any issues during the blood collection process, please contact us, and we will address your concerns promptly.
Our cancelation policy states that we recommend appointments to be canceled at least 24 hours prior to the scheduled time. This allows us to accommodate other clients who may be in need of our services. However, please note that failure to cancel within the specified time frame may result in a cancelation fee. We understand that unforeseen circumstances may arise, so please contact our customer support team as soon as possible if you need to reschedule or cancel your appointment.
Yes, we prioritize the safety of both our phlebotomists and patients. Our phlebotomists strictly adhere to all protocols and wear the correct personal protective equipment (PPE) while performing their duties. This ensures a safe environment for everyone involved in the blood collection process.
If there are multiple patients in the same household requiring blood draws, we are pleased to offer a discounted price. We understand the importance of providing convenient and affordable healthcare services to our customers. Please contact our customer support team for further details and to discuss your specific requirements.
We kindly inform you that we only accept patients who are 11 years of age or older. This policy ensures that we can provide the best possible care and treatment tailored to the specific needs of our patients within this age group. For patients younger than 11 years old, we recommend seeking specialized pediatric care to address their unique requirements.
Mobile phlebotomy services offer convenience and flexibility, especially for individuals who have difficulty traveling to a lab or clinic. It eliminates the need for waiting rooms and allows patients to receive blood tests in the comfort of their own homes
It is recommended that you fast for a certain period of time (usually 8-12 hours) before certain tests. Our phlebotomist will provide you with specific instructions when you schedule your appointment. It’s important to drink plenty of water and inform the phlebotomist of any medications you are taking.
